NORTHERN TERRACE DATA BREACH

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04/18 Update E-mail of electronic statements Subject - "Your Documents are Ready":

As of 2:40 PM the Northern Terrace HOA Board has reversed its prior decision made on 04/16 to postpone the assessments increase until June 1, 2025.   Revised statements have now been issued with the following notice:

"REVISED STATEMENT: Please disregard the previous statement you received for May.  The assessment rate is $130.75 beginning May 1, 2025."

The Northern Terrace HOA Board is fully accountable for the actions and communication of CAMCO, the management company they have engaged.  Responsibility for these decisions lies with the Board members: James Klosty, Ped Palmer, Audrey Romero, and Samuel Ever.  Legal and fiduciary duties cannot be delegated to a third party.

Homeowners are strongly encouraged to voice their concerns at the next Board of Directors meeting. This situation represents a serious lapse in judgment and a failure of governance that demands immediate attention and corrective action.

It is also worth questioning why non-HOA-related emails are sent electronically to all unit owners, yet meeting notices—particularly those involving assessment increases—are not communicated with the same urgency or transparency.

When exactly did the vote occur to delay the assessment increase until June 1st?  What were the vote counts, and who authorized the reissuance of the corrected billing statements?

Further, when was the meeting held to overturn this decision, and who called that meeting?  What were the recorded votes of each board member involved?

In the span of just four days, two board meetings occurred where decisions were made and 920 revised statements were printed and mailed a second time contradicting the e-mail just 2 days prior—yet this same urgency is never applied to meeting notices, which are required by Nevada law to be delivered at least 10 days in advance.

This inconsistency raises serious concerns. Where is the accountability?  Why is this level of operational efficiency only exercised when issuing demands for payment, but not when complying with legal obligations to inform homeowners of Board actions?

This pattern reflects a troubling disregard for transparency, process, and the rights of the homeowners.

04/17 Update -  "Northern Terrace HOA - Monthly Assessment UPDATE":

As of 4pm on 04/16  Rosario Orozco, CAMCO Community Manager wrote:

"Oops! Due to a clerical mix-up, you may receive a second May statement showing the new amount of $130.75 — feel free to toss it.

Good news: the Board voted to delay the increase and keep the current rates through May — $104.60 (non-gated) or $131.60 (gated).

If you've already made a payment reflecting the new amount, no worries — a credit will be applied to your account.

The new rate of $130.75 kicks in June 1, with an updated statement arriving mid-May.

Thanks for your patience — and sorry for the mix-up!

CAMCO Management Team"

Editorial comment: 

This raises additional concerns. 

1. Contrary to what homeowners may have been told, association mailings are not free—part of the management fee we pay is allocated for these mailings.
2. We’ve just experienced a $26.15/month assessment increase, and now we’re being told to simply discard the billing statements we receive. Personally, I find that frustrating. Like many of you, I work hard for my money, and I expect it to be handled responsibly.
3. And what about the 211 homeowners in Andover/Emery who are being charged an unlawful reserve assessment for yet another month? How is that fair?

I understand that mistakes happen—it's part of being human.  But the key difference lies in owning those mistakes.  Simply saying “Oops” or “my bad” doesn’t demonstrate true accountability; it minimizes the impact.  When small mistakes are dismissed repeatedly, they accumulate—and now we’re dealing with the consequences.

The Board’s failure to adopt the 2025 Operating and Reserve Budget, effective January 1st, has already resulted in a loss of ~$149,040 in assessment revenue for the association.  If the budget is not implemented by June 1st, this number will continue to rise.  Every month of delay increases the financial shortfall.

04/14 - Editorial comment:

The Board of Directors approved a 25% assessment increase—$26.15 more per unit each month—bringing the total monthly assessment to $130.70, effective May 1, 2025.

Yet the May 2025 statements issued by CAMCO, and approved by this Board, do not reflect the increase. This directly contradicts what homeowners were told, and once again, there has been zero communication or clarification. This is unacceptable.

Even more troubling, Andover/Emery homeowners are still being charged the gated reserve assessment — an unlawful fee that was supposedly eliminated.  Why is this still happening?

This isn’t just an oversight—it’s a glaring example of two years of ongoing fiscal mismanagement by both CAMCO and the Northern Terrace HOA Board. Decisions are being made behind closed doors, with no transparency, no explanation, and no respect for the people footing the bill.

Homeowners deserve better than silence, backtracking, and financial missteps.

Read more on an analysis of the increase based on the information provided by the HOA.

This memo was sent by the HOA on 04/14/2025:

Subject:  Re: Clubhouse Pool Heater – Update

Great News!!

The Northern Terrace Board of Directors has been working with the Pool Vendor; Quality One Pool to rectify the heater issue at our pool. 

As of Thursday, April 10th the Board of Directors has accepted/signed the proposal to correct the heating issue.
Unfortunately, there is about a 2-week turnaround time for parts. Once the parts are received Quality One will schedule us promptly. 

Currently the pools and spa are open and ready for use.  

We greatly appreciate your patience during this time. We apologize for the inconvenience this has caused.

Sincerely, 

Northern Terrace HOA

Management Team

Editorial comment:

This raises a serious question: why are the pool heaters—fully replaced in November 2022—already broken?  Back in 2022 and 2023, it was stated during board meetings that support contracts were in place. However, those contracts were not renewed for 2024/25.  The pools were heated during Winter 2022, Spring 2023, and Fall 2023—so what changed?

Instead of taking responsibility, the Board and Management are shifting blame to the pool vendor, downplaying their own failure to properly maintain these amenities.  We have two heated pools—are we now to believe that both are out of service?

This issue has appeared on multiple 2024 agendas, yet no action has been taken.  This is not just frustrating—it’s a red flag.

As services continue to be cut while assessments rise, this isn’t “Great News!!” It’s neglect—and it's the homeowners who end up paying the price.

FINDINGS OF FACT, CONCLUSIONS OF LAW AND ORDER BY Real Estate Division, Department of

Business & Industry, State Of Nevada (Petitioner) VS Rosario Orozco (Respondent), 

Case Nos. 2014-3723 and 2014-3453

https://red.nv.gov/uploadedFiles/rednvgov/Content/Meetings/CIC/2020/Supporting_Materials/October/Orozco-Roasrio_2014-3723_2014-3453_Order_March-2017.pdf

Homeowners should be asking why the Board of Directors failed to disclose this troubling past during the previous Board of Directors meeting.